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Terms & Conditions

The below terms and conditions set out how we supply our services to you that are listed and described on our website strategic.co.uk (“Services”). In addition to services such as website development, graphic design and marketing, these terms and conditions additionally relate to our website hosting services (“Hosting Service”) and also our domain services that include registration and renewal (“Domain Registration and Renewal Service”).

It is important that you take time to read our terms and conditions with due care and attention to ensure that you accept these. When ordering and purchasing our Services, you are deemed as accepting these terms and conditions and will be bound by them. Without accepting these Terms and Conditions or refusal to accept these, will mean that our Services will not be available to order.

We also recommend you take time to print and carefully read our Data Processing Agreement, which as part of the Eurpoean General Data Protection Regulation (GDPR) these supplementary terms form an integral part of our Terms and Conditions.

  1. DETAILS ABOUT US
    1. Strategic.com is a website that is owned and operated by Fertile Frog Ltd and trades under the name of Strategiic. Fertile Frog Ltd is registered in England and Wales under the company number 08292824 and we have our registered office is Office 1, Strawberry Fields Digital Hub, Chorley, Lancashire, PR7 1PS,
    2. When placing an order with us it should be noted that you confirm and consent to us contacting you via newsletter and via email. This primary communication method will include communication about our accessing your account, billing, products and services, changes to service provision and any planned maintenance that may be required.
    3. All purchases and associated contracts are subject to and governed by English law and contractual disputes related to or arising out of the contract will be subject to the exclusive jurisdiction of the courts of England and Wales. Contractual documents are written and offered solely as the primary language between us both for the conclusion of the contract.
  2. YOUR STATUS
    1. By placing an order through us or through our website, you warrant that:
      1. you are legally capable of entering into binding contracts
      2. in the case that you are purchasing or acting on behalf of another company or business, you additionally warrant that you have the authority to bind that company or business to associated contracts and terms on whose behalf you are agreeing to and placing an order.
      3. you are aged 18 years old or above.
  3. THE STRATEGIIC ORDERING PROCESS
    1. Only once you have created and registered an account with us can you place and order with us for our Services. It is essential that the information provided during the registration process is accurate, up to date and complete. Should we deem that the information provided is inaccurate, false or misleading, you agreed to us blocking your access to the account and associated Services.
    2. Security is of the utmost importance and as such, you should ensure that your username and password is kept safe, secure and private. You must not allow anyone else to use these credentials to access your account. Should you believe or become aware that someone else has your username or password, you must contact us immediately.
    3. Before finalising and submitting an order with us, a summary screen will provide you with full details of the order you have placed and the price that will be payable. Should there be any errors, you have the opportunity to correct or amend these before proceeding and finalising the order.
    4. Before the order can be processed and submitted you will need to enter and register a debit or credit card.
    5. After placing and finalising an order with us you will receive details and confirmation of the Services that you have ordered. A confirmation email will be sent to your registered email to verify that the order has been placed. You can also access previous invoices through your control panel at my.strategiic.co.uk as these will be stored on your account.
  4. THE FORMATION OF A CONTRACT BETWEEN YOU AND US
    1. After purchasing and placing an order with us, a confirmation email will be received detailing that your order has been accepted and, if appropriate, will also confirm your purchased Service has been set up and activated (“Accepted Confirmation”). Subject to our acceptance, your order constitutes your decision to buy our Services.
    2. Once the Acceptance Confirmation is sent, the contract between us is formed and agreed as binding between us both (“Contract”). You additionally agree that we may decline your order of our Services, should this be the case we will inform you to let you know.
    3. Only an order that is confirmed and has an Acceptance Confirmation will be part of that Contract. Please note, that we are under no obligation to supply other Services that were made as part of the same order until these are also confirmed.
  5. OUR STATUS
    1. Whilst using our site, you should be aware that we may provide links to other company websites and services which may or may not be affiliated with us. We cannot guarantee that any website we link to and their services or products will be of a satisfactory quality. As such any warranties are disclaimed by our company absolutely.
    2. Any disclaimer in this respect does not affect you individual statutory rights against the associated third party seller.
  6. YOUR CONSUMER RIGHTS
    1. When purchasing a service or buying a product as a consumer, for example, not as a business. Then the Consumer Contract Regulations 2013 would ordinarily apply, giving you the right to cancel any Contract within 14 working days (starting the day following the Acceptance Confirmation).
    2. Please note, in relation to our contract for purchased Services, you agree that we will start supplying the Services before the cancellation period referred to above. You confirm your understanding and agreement that, as such, you do not have the right to Consumer Contract Regulations 2013 to cancel the Contract.
    3. Your statutory rights are not affected by this provision.
  7. THE LIMITATIONS OF OUR MONEY BACK GUARANTEE
    1. You may cancel the Contract after its formation for any Hosting Service after the Contract has been agreed and formally accepted.
    2. Our terms for this cancellation are limited to one cancellation per customer. The cancellation will only be accepted within 30 days from receipt of the Acceptance Confirmation. A full refund of the price paid for the Service will be given to the same payment method used during purchase. No other refund will be given.
    3. Should you decide to cancel then this must be raised via a support ticket within the 30 day period in clause 7.2 above. Our internal cancellation process involves us responding to your cancellation request. We will then require you to reply to this response to re-confirm your cancellation. Please note, that if we do not receive this confirmation response that your cancellation will be ineffective and we will continue to provide Sevices. The reason for this process is to ensure that any data we hold is not deleted and retained, until we are sure you are aware and confirm the removal.
    4. To summarise, the following Services may not be cancelled as part of our Money Back Guarantee (but are also not limited to):
      1. Domain Registration and Renewals
      2. Virtual Private Services (VPS)
      3. Private SSL Certificates
      4. Virtual Nameservers and Related Services
      5. Search Engine Optimisation
  8. SERVICE FEES AND COSTS
    1. All of the prices on our website are quoted exclusive of VAT. Prior to submitting your order the cost will be clearly presented for your approval.
    2. We have many Services and products available on our website and as such may have errors in our prices displayed. Although we will have made effort to ensure that all prices are correctly listed, incorrect pricing will be resolved in the following way:
      1. If the correct price of our Services are higher than the listed price on our website, then we will contact you prior to our Acceptance Confirmation to discuss whether you accept the price adjustment;
      2. If the correct price of our Services are lower than the listed price on our website, then we will adjust the price to the lower amount when accepting your order; and
      3. Please note, that even after Acceptance Confirmation, under no circumstances are we contractually obliged to provide Services at the incorrect price when the listed price is lower than the correct price.
    3. Prices change from time to time and can do so at any time. We do this to stay competitive in the market, when improving services, to align with the economic climate and during annual inflation. When changes in pricing happen we will notify you 14 days in advance. Prior to any changes coming into force, you will have the option to cancel your account with us. Should you not inform us that you wish to cancel then we will deem that you approve the pricing change and your account will be charged at the new prices.

      After the first year, any plugins or third-party licences your website relies on will be renewed automatically so your site continues to run smoothly and securely. We’ll arrange the renewals on your behalf and invoice you afterwards at the prevailing rates.

      If you’d like to make any changes — whether that’s cancelling hosting or choosing not to renew specific plugins — just let us know in writing at least 30 days before the renewal date so we can adjust things for you. If we don’t hear from you, we’ll assume you’re happy for everything to continue as is.

      Please note that removing certain plugins may affect how your site works, and renewal fees can’t be refunded once processed. We’re always happy to advise you on the impact of any changes before you decide.

    4. Late payments and overdue amounts are liable to additional charges and fees to cover incurred losses. You agree to pay such charges and understand that after exhausting our own recovery process that we reserve the right to use third party debt recovery services to collect, if deemed necessary.
    5. Receipt of payment in our account is only finalised once the funds clear into our account.
    6. Should you primary card on your account not be authorised by your banking provider, then you confirm and authorise us to take payment from any secondary payment method registered and set up on your account.
    7. Your account may be suspended if we fail to authorise the payment method on your account.
  9. QUALITY OF SERVICES
    1. All of our Services that we provide and are ordered or purchased through our website are provided with our reasonable skill, care and attention. We warrant that we make our best efforts to provide you with our Services (subject to the terms and conditions provisions described herewith).
    2. We will not be responsible for or liable for any breach of warranty described above unless:
      1. you provide us with written notice and instructions on the breach
      2. you give us a reasonable amount of time and opportunity to review and examine our Services provision after receiving said notice
      3. you change or alter the Services without notice or prior written consent
      4. the issue or problem occurred or arised due to you not following our instructions, be they written or oral (if there are any) regarding the use of the Services
      5. the issue or problem occurs due to misuse or negligence
    3. In accordance with the above clause, should we be deemed as being in breach of warranty, then we will attempt to resolve or remedy the breach using all commercially reasonable efforts or alternatively we will refund the Services Contract price on a pro rata basis.
    4. You confirm and agreed that by accepting our terms and conditions, that you have not relied on any representations, statement or promise that is not confirmed by us prior in writing or is not set out on our website. Fraudulent misrepresentation and our liability to you for such will not be excluded or limited by this clause.
  10. HOSTING SERVICE ACCESS
    1. Access to the Hosting Services is your responsibility and you will need to make the necessary arrangements to make sure these are in place.
    2. Any persons accessing these Services are your responsibility when accessing through your Internet connection. Additionally, they must be aware of our acceptable use policy, as well as our terms and conditions.
  11. HOSTING SERVICE LEVEL AGREEMENT
    1. Even with all reasonable endeavours, we cannot always guarantee or warrant uninterrupted server access or that it will be error free. We do however guarantee that we will make all reasonable efforts to ensure that these any downtime will be kept to a minimum.
  12. INTERNET PROTOCOL ADDRESSES (IP ADDRESSES)
    1. During our Hosting Service you are allocated an IP address as part of your purchase and ongoing service with us. After expiry of and/or termination of our Services, you shall have no title, right or interest in any allocated IP address. You confirm that you understand that this IP address is not transferable or portable in any way.
    2. From time to time, we warrant that it may be necessary to re-allocate or re-number an IP address. If this is the case we shall always put in reasonable efforts to try to prevent any disruption to you.
  13. SERVER BACKUPS AND YOUR DATA BACKUPS OF YOUR MATERIAL
    1. Backups are important and we cannot stress more the importance of you storing your data in multiple locations, whether online, locally or ideally both. It is your responsibility to ensure you have up-to-date copies of your data and information, along with any other material that has been uploaded to or stored on the servers as part of our Hosting Services.
    2. You are able to take back-ups using the tools we have in your control panel. These tools have been provided free of charge to ensure you are able to make backups of your website and database. Due to archiving procedures for data stored on the servers, you confirm that you understand that in the case of any data loss or damage to your data and/or website, that we are unable to give access to the server backup that we maintain.
    3. You confirm that you understand that we cannot be held responsible for any loss or corruption to your data or materials stored on our server that is caused by you or a third party. This also includes disclosure of your material, distruction of or alteration of data.
  14. THE LIMITATIONS REGARDING THE USAGE OF HOSTING SERVICES
    1. All our Hosting Services have an allocated amount of bandwidth available. This bandwidth allowance will be displayed on our website at the time you make an order with us. The bandwidth allowance is set on a per calendar month basis.
    2. Monthly bandwidth can be monitored through your control panel. However, should you exceed the monthly bandwidth allowance for your the Hosting Service the platform will be automatically suspended. If this happens you have two options:
      1. Wait until the next month when your monthly allowance renews and resumes (start of the calendar month);
      2. Upgrade you Hosting Services package to one with a higher monthly allowance for bandwidth
    3. To balance the load across the server, for a Hosting Package you purchase, you will only be able to and allowed to use a maximum of 10% of the designated server’s processing capacity. Should you need the full extent of processing capacity, we would recommend a virtual private server (VPS).
    4. On occasion we may allow or permit you to exceed the above CPU limitation. Please note that this right is not a given and is at our total discretion. Should this have an impact at the detriment of other users then we will speak to you about your Hosting Service Package to discuss your options.
    5. Mailboxes are provided with our Hosting Services and the number of allocated mailboxes for each package are described on our website and at the time you order.
    6. Please note, that mailboxes set up should be active and used. Should a mailbox become inactive for 100 consecutive days then they are automatically removed and deleted from the system.
    7. It is important that when you use our Services that all our Terms are complained with and adhered to. In the case of any conflicting elements in our Terms and Acceptable Use Policy, then these Terms and Conditions will be favoured upon.
    8. A breach of any of our Terms including those afore mentioned may result in and will entitle us to cancel and terminate our Service provision to you.
  15. SUPPORT SERVICES
    1. For all Services provided by us we have a dedicated team to help resolve any issues or problems you may face with those Services. Please note that with our Hosting Services we do not include programming services. Should you require programming services then the server platform is compatible with many coding languages. If you require specific programming that is not included as part of a Pay Month Web Design package or other pre-ordered development service, then please provide details of your requirement so that we can see if we can assist you. These out of scope services will be quoted for separately if we can assist and the availability of our developers.
    2. To cope with demand and manage priority, we do not provide telephone technical support. For technical support we have a ticketing system as well as online chat.
  16. DOMAIN NAMES REGISTRATION AND RENEWAL SERVICES
    1. Domain Registration and Renewal Services contractual obligations:
      1. include endeavouring to obtain and procure the domain that you request through our website
      2. include no liability in case we are unable to procure the domain from the domain name registry. Also we will not be liable if the domain name registry may subsequently revoke, suspend or terminate the domain name registration beyond our control.
      3. do not include or being involved in us acting on your behalf or liaising with the domain name registry.
      4. are subject to the domain name registry’s terms and conditions, which you should comply with. Please consider these and understand that that the registration and its ongoing use is subject to those.
      5. are only successfully registered once your details display in the “whois” database of the chosen domain name registry, know as the Registrar.
      6. include us being able to use our discretion to cancel or suggest a new domain name if we feel that the name is or could be deemed to be in bad faith or goes against and legal requirement, regulatory requirement or is in breach of any terms and conditions. Our decision in this case is final and binding. In most cases we will offer you a replacement domain name.
      7. are that you have ownership of the trademark for any domain name or alternatively have full approval from the trademark owner to use the name you have chosen.
    2. You warrant and fully confirm you are either the legal owner of your domain name or have agreement from the legal owner of the domain that is supplied to you through our Services. You also confirm that you have authorisation to use the domain with any of our Hosting Services that we provide to you.
    3. After registration it is your responsibility to renew your domain periodically. This is to esure you retain the registration of your domain. Please ensure that your email address on your account is always up to date as we will send reminders 30 days and then 7 days before the renewal date to this email address. Additionally we recommend you note the renewal date in your diary as an additional reminder.
    4. If you cancel your Domain Registration and Renewal Service in accordance with our terms and conditions, then we will not renew your Domain Name. Otherwise, you agree and give us full permission to periodically renew your domain name automatically.
    5. Payment will be taken automatically based on the price displayed in the administration area of your customer account. This payment will be taken from one of the payment methods you have registered to your account.
    6. For any domain that is registered with us and at time of registration or thereafter, you confirm and approve that we may add a number of locks on the domain without prior or further notice to you.
  17. IP (INTELLECTUAL PROPERTY) RIGHTS
    1. Whilst providing Hosting Services to you, you retain all of the intellectual property rights to the information and material that is stored on our servers. You give us worldwide royalty free and non-exclusive permission to store, maintain and publish the material on the Internet.
    2. You confirm and warrant that any material published does not infringe any copyright laws and doesn’t infringe any intellectual property right of any other person or third party. You confirm that you have the authority to grant the license to us as part of our Hosting Services that we provide. You also confirm that you understand that we may make copies of your materials in order for us to provide our Hosting Services obligations, which may include backups of your data and material.
    3. You confirm you will indemnify us against any claims, proceedings, actions, expenses, costs (including reasonable legal fees without limitation to court costs) and defend anything that may arise in connection with or arising out of the use of our Services. This includes any action or claim in relation to infringing the intellectual property rights of any person, company or third party.
    4. Any software downloaded from our website are granted a non-transferrable and non-exclusive license to use it as described and for the purpose that is set out on our website. Upon termination of our Hosting Services the associated license will also automatically terminate.
    5. Should you download any third party software from our website, then the license is granted directly through that third party for your use as per their own license terms. You will be notified of the license terms at the time of download and these are licensed to the terms of the third party intellectual property owner.
    6. Either we or any third party provider we work with retain the exclusive right to the intellectual property rights for the Hosting Services. This also includes the software but does not include the materials belonging to you. You confirm that you will in no way attempt to reverse engineer, disassemble or decompile the Hosting Services we provide, to include the software.
    7. Any claim will be defended against you in relation to any UK intellectual rights of third party for the Hosting Services. You are indemnified against any amounts in settlement of or against you in judgement, under the condition that you:
      1. without prior written consent you make no admissions.
      2. you inform us promptly of any claim.
      3. you co-operate with us reasonably through the defence of any claim made along with the settlement of any claim, at your own expense.
      4. we are solely given the authority to defend any claim made.
  18. OUR COMPANY LIABILITY
    1. Any communication transmitted or the material you share through the Hosting Services is not monitored and we have no liability for this.
    2. It should be noted that the Internet is pubic in its essence and as such we are not resonsible for or liable for privacy of information shared, transferred via the medium of the Internet as well as by your own network provider.
    3. We provide no representation or guarantees that any unauthorised users and/or security issues and incidents will not occur.
    4. All the terms, warranties, conditions and representation that are not in our terms and conditions or the associated documents that are referred to in this are excluded.
    5. Liability is not limited or excluded in any way:
      1. for personal injury or death caused through by negligence;
      2. for fraudulent misrepresentation or fraud;
      3. under section 2(3) of the Consumer Protection Act 1987;
      4. for any matter in which it is deemed under law to be illegal to attempt to exclude or exclude our liability;
    6. In relation to the following points, we will not be liable for the below types of loss be they cause by our negligence or otherwise (whether the loss is consequential, inirect or direct):
      1. loss of earnings.
      2. loss of business.
      3. loss of income.
      4. loss of revenue.
      5. loss of goodwill.
      6. loss of data.
      7. loss of software.
      8. loss of any savings anticipated.
      9. loss of profits.
      10. loss of contract.
      11. wasted office or management time.
    7. Our maximum liability in no circumstances will exceed 100% of the price for the Service you have paid us. This is subject to these terms and conditions and is our maximum liability. It also includes whether through our negligence, in contract, tort or otherwise. Our maximum aggregate liability is limited to the preceding 12 months work preceding the liability in question.
    8. Please be advised that it is recommended for all Services, especially Hosting Services, that you seek business interruption insurance to protect your business and you.
    9. Any purchase made through a link on our website to a third party provider’s product or service will include a details of their terms and conditions. We advise you to carefully review and read these along with their liability terms.
  19. SERVICES DURATION AND CANCELLATION
    1. The section of our Contract that relates to Domain Names Registration and Renewal Service commences on the day we send out our Acceptance Confirmation. This continues until:
      1. you ask us to not renew the domain name that you requested us to register.
      2. we cancel or terminate the supply of our Domain Name Registration and Renewal Service by sending you notice because:
        1. you have herewith breached the terms and conditions.
        2. we are unable to provide the Domain Name as it is no longer available.
        3. there is another reason that is preventing us from registering the domain.
    2. When we have to terminate the Domain Name Registration and Renewal Service, we will refund the price paid to the same payment method used on your account.
    3. Excluding Domain Name Registration and Renewal Service, the section of our Contract that relates to other Services, these will start once we have sent the Acceptance Confirmation. Services with a minimum term will continue as per this clause throughout that period of time, after this period expires they will continue monthly until terminated:
      1. by letting us know that you, as a Consumer, have decided to canel the Services and Contract by submitting a support ticket online.
      2. by letting us know that you, as a Business customer, have decided to canel the Services and Contract by submitting a support ticket online.
      3. by Us sending you an email to the then registered email address that is attached to your account, giving you 30 days notice in advance.
      4. by letting us know that you, as a Consumer, are cancelling the Contract within the 14 days of purchase “cooling off period”. This does not apply to Business users.
      5. by sending notice of your cancellation for fixed period Contracts, we ask you to let us know at least three days before the cancellation period is due to expire. Should we not receive notice, this will continue to on a month to month basis.
    4. We are unable to cancel services by telephone or in person. To initiate a cancellation or transfer, you must submit a request via a support ticket or email. Once we receive your initial request, we will provide you with a ‘Cancellation or Transfer Request Form’ that needs to be completed and returned. Upon receipt of the completed form, we will contact you for final re-confirmation. Only after this process is fully completed will your cancellation or transfer be effective. If transferring a domain name hosted with Fertile Frog Ltd t/a Strategiic to another Internet Service Provider, the client agrees to pay an administration charge of £95 + 20% VAT, which must be settled before the transfer is executed.
    5. Monthly payments related to the price of the Services we supply shall usually be taken on the same day of the month that the services were originally purchased. Services are payable in advance and by the payment method on your account. Where there is no set payment date it will be taken on the last day of the month. These will continue until you terminate and cancel the services in line with these terms and conditions.
    6. Any cancellation that is made part way through the billing period will not be offered a refund.
    7. Search Engine Optimisation (SEO) Services require you to give us 30 days cancellation notice. This is due to the extensive planning work that is scheduled each month.
    8. We explicitly hold the right to cancel to terminate the Contract with 30 days notice in advance. This is without prejudice to any other rights you may have under these terms and conditions and other associated terms discussed herewith, to suspend or terminate the Services we provide to you.
    9. When we deem it necessary to cancel or terminate Services, our refund process is to refund on the unexpired minimum term pro-rata basis for the price you paid.
    10. Breach of these terms and conditions will result in the termination of the Contract with 7 days notice given to you via the then email on your account. This clause supersedes anything forthcoming that might contradict it.
    11. Expiry of or termination of the Contract shall always be without any prejudice to any rights and also liability of either of us that is arising in any way under that agreed Contract as at the sole date of termination or expiry.
  20. DELETING YOUR DATA
    1. It is important to note, that when you cancel your Services, the data that we host for said Services will be permanently and immediately deleted. This information will either be manually or automatically deleted from our system upon your cancellation request and is thereafter unrecoverable. It is your responsibility to make your own copies of all the data prior to cancelling Services.
  21. SUPPLEMENTARY TERMS
    1. Some of our offers and Services may include additional terms and conditions. If this is the case, we will let you know and advise you of such at the relevant point.
  22. WRITTEN COMMUNICATIONS
    1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic.
    2. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  23. NOTICES
    1. You confirm that you agree that all notices you give to us must be through the online portal at my.strategiic.co.uk
    2. You confirm that we may give notice to you at the then current email address or via the postal address that is registered on the system.
  24. THE TRANSFER OF RIGHTS AND OBLIGATIONS AND THIRD PARTY RIGHTS
    1. Neither you nor we intend that any term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
    2. The Contract is binding between you and us and on our respective assigns and successors.
    3. At any time you may not assign, transfer, sub-contract, charge or otherwise dispose of the Contract, or any of your obligations or rights under it, without receiving our prior written consent.
    4. At any time we may assign, transfer, sub-contract, charge or otherwise dispose of the Contract, or any of our obligations or rights under it, during the term of the Contract.
  25. EVENTS THAT ARE OUTSIDE OF OUR CONTROL
    1. We shall not be responsible or liable for obligations under this Contract, such as failure to perform, or performance related delays, that are a result of or caused by activities or events that are beyond our reasonable control. These are known as a “Force Majeure Event”.
    2. Such Force Majeure Events shall includes any omission, accident, non-happening, event or act that is beyond our reasonable efforts and control. Without limitation, these particularly include:
      1. the alteration, interference or misue by any third party or you of the servers or systems we use. This includes hacker or virus attacks;
      2. industrial action, strikes, lock-outs or other related action;
      3. civil war or commotion, invasion, terrorist attack, threats of terrorist attack, invasion, preparation or threat of war;
      4. flood, earthquake, subsidence, epidemic, fire, storm, explosion or other types of natual disaster;
      5. downtime of private or public telecommunications networks; and
      6. Government restrictions, legislation, regulations, decrees and acts of any government.
    3. Should a Force Majeure Event occur, then our performance under the Contract will be suspended. We will have a time extension for performance during that period and will make all reasonable efforts to bring closure to the Force Majeure Event or find an alternative solution to our contractual obligations despite the Force Majeure Event.
  26. WAIVER INFORMATION
    1. During the Contract at any time, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
  27. SEVERABILITY 
    1. If any of these terms and conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  28. ENTIRE AGREEMENT
    1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us both in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
    2. By entering into the Contract, we acknowledge that neither of us have relied on an undertaking, promise or representation by the other or has been implied for anything written or said during negotiations between us prio to such Contract, except as stated expressly in these terms and conditions.
    3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether in writing or orally, prior to the Contract commencement (unless in the case of a fraudulent statement being made). The only remedy shall be in relation to these terms and condition regarding breach of contract.
  29. CHANGES TO THESE TERMS AND CONDITIONS
    1. These terms and conditions may be revised and updated from time to time and we assert our rights to make changes when needed.
    2. The terms and conditions and policies that are in force at the time you order services from us shall be the terms that you are subject to. Should any change in these terms and conditions or policies be required to be made by law or any governmental authority, then, in this case the new terms will apply to previous order place by you for our Services.
    3. Terms and conditions that have been updated shall not be valid unless it is given in writing and is signed on our behalf.Fee

Additional Usage

Phone and SMS

Making Calls Receiving Calls Text Messages
*Twilio Charge $0.0147/min $0.0085 $0.0079 / segment**
$10 will give you about 680 calls 1125 calls 1205 segments

*Rates may differ as per region. Calculations shown as per Twilio rates for US, please check Twilio for more details.
**1 segment is equal to a SMS of 160 characters.

Email Usage

Your email cost £0.00056 / email
£10 with give you about 17,850 emails

Content AI Usage

Your cost £0.071 / 1000 Words and £0.047 / Image
£10 with give you about 149,840 Words or 210 Images